Empowering, Trusting and Building your Team

Hal Gottfried
3 min readDec 25, 2023

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In the ever dynamic landscape of professional growth, empowering your team to learn from each other is while often overlooked a fundamental principle.

This approach goes well beyond current conventional training methods, fostering a culture where knowledge is a shared commodity and mistakes are viewed as stepping stones to improvement and not hidden from view due to fear of repercussions.

As we embark on a fresh year, I’ve been committed to continue fostering a growth mindset within my team. In this post, I breakdown the strategy into component parts, much like tackling any project. Yet, it’s crucial to recognize that the approach you implement within your organization might differ. You may opt for an all-encompassing strategy, a selective approach, or perhaps something more à la carte.

It is up to you how to incorporate the specific elements when creating a tailored plan that resonates with your unique team dynamics and aspirations.

The first element is cross-training to build on each members unique skills. This is not strictly an exercise in diversifying expertise; it’s a strategic move towards building a more resilient and adaptable team. When team members share their skills and insights, the collective knowledge base expands, which not only enhances individual capabilities but also builds the foundation for a team that can navigate challenges with agility. Even more importantly It strengthens trust and encourages collaboration while fostering communication allowing each person an equal voice.

This leads naturally into the next component, creating an environment where team members feel safe to make mistakes.

Both employees and management must understand mistakes are not setbacks; they are invaluable lessons that contribute to fostering personal and collective growth.

They can be a powerful catalyst for innovation and improvement.

Embracing this philosophy cultivates a growth mindset within the team, fostering creativity and resilience in the face of challenges. With a now unified voice and mindset geared toward growth, the final component is empowerment.

Team empowerment creates a ripple effect going beyond individual skill development. It builds a sense of camaraderie and trust among team members. When individuals feel supported in their learning journey, they are more likely to collaborate, share ideas, and collectively strive for excellence. This unity is the cornerstone of a high-performing team.

Understanding the formula is the first step, but how do you implement it? How do you make it work. I’ve included some of the steps I’ve taken to help you design your own process.

  1. Encourage Knowledge Sharing: Establish channels for team members to share insights, tips, and best practices. This could be through regular team meetings, internal forums, or collaborative digital tools you’re already using, such as Slack or Teams.
  2. Promote Mentorship: Facilitate mentorship programs within the team. Pairing experienced team members with those looking to develop specific skills to create a dynamic learning environment. Skills can be as specific as certain technical skills (think programming languages or database methodologies) to processes and systems (projects for customer type A vs customer type B).
  3. Embrace Mistakes: Shift the narrative around mistakes. Instead of focusing on failure, celebrate the lessons learned. This not only reduces fear but also encourages a culture of continuous improvement.
  4. Provide Learning Resources: Invest in resources that enable self-directed learning, such as a shared team knowledge base. Empower individuals to take ownership and create content to share and collaborate their learning.

Remember In a world where adaptability is key, empowering your team to learn from each other is not just beneficial — it’s essential. Cross-training on skills and embracing mistakes as opportunities for improvement contribute to a resilient, innovative, and united team.

As leaders, let’s champion a culture of empowerment, where the collective success of the team is the ultimate goal. Together, we can turn challenges into triumphs and build a future where continuous learning is at the heart of our success.

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Hal Gottfried

Extrovert. Problem solver. Thinker. Entrepreneur. Troublemaker. Polymath. Incurable reader. Perpetual Student and Tinkerer.